Refunds & Service Delivery

RTG Global Sourcing Limited Last updated: 19 Oct 2026

The following sections are taken from our Terms of Service and apply to delivery, refunds, cancellation, rescheduling and disputes.

6. How services are delivered

We sell professional services only. We do not ship physical goods. We deliver our services remotely (by video call, email and shared documents) or on site, as agreed in the SOW. Deliverables such as reports, plans, assessments and templates are sent electronically.

Unless the SOW sets other timelines, we will confirm receipt of your payment and agree a kickoff date within 3 business days of payment. Delivery dates in an SOW are good-faith estimates. They depend on you providing timely information, access and decisions.

7. Refunds and cancellation

7.1 Work performed is non-refundable. Fees for services already performed, time already spent, and deliverables already provided are non-refundable.

7.2 Prepaid, unused fees. If you prepaid fees (for example a deposit, retainer or package) for work that has not been performed, you may ask for a refund of the unused part within 30 days of the payment date or of the end of the engagement, whichever comes first. We will refund the unused amount, less any non-refundable third-party costs we have already incurred on your behalf (such as government, filing or vendor fees).

7.3 Cancelling an engagement. You may cancel an engagement by giving us 14 days' written notice. You will pay for work performed and approved expenses incurred up to the end of the notice period, and section 7.2 applies to any balance.

7.4 Rescheduling sessions. Scheduled workshops, calls or site visits may be rescheduled free of charge with at least 48 hours' notice. Later cancellations may be charged as delivered, and non-refundable travel costs will be billed.

7.5 If we cancel. If we cancel an engagement for reasons that are not your fault, we will refund all prepaid fees for work not yet performed.

7.6 How to ask for a refund. Email info@rtgglobal.com with your invoice or payment reference and the reason for your request. We will reply within 5 business days. Approved refunds go back to the original payment method through Airwallex. Card refunds usually take 5–10 business days to reach your account, depending on your card issuer. Payment processing fees are not refunded, except where section 7.5 applies.

These sections form part of our Terms of Service.